Our team would like to WELCOME you to your local repair shop! Serving the Denver metro community is something we take pride in and we are humbled that you chose our team for your automotive service and repair needs. In order to serve you best, we want to take a moment to share information about our company, so you know what to expect on your first and future visits.
Who We Are?
Our automotive professionals have been committed to building community ties and supporting neighbors by providing exceptional automotive services since 1993. Our service is our passion, and safety is our top priority. Our work commences with the development of an inclusive team that prioritizes continuous improvement and exceptional customer service. We prioritize the importance of people, particularly our employees and customers. YOU make our mission a reality!
Our Values And Expectations
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- We strive for excellence in everything we do. We aim to evaluate the standard of the automotive industry.
- Honesty is non-negotiable. Being transparent with all team members and building trust with customers is our objective
- Respect is mutual. We aim to interact with integrity towards our clients. We expect the same in return.
- Grace is appreciated. We are proficient, but not flawless. We readily acknowledge mistakes and correct them.
Policies And Procedures
1. Appointments- Waiting at the shop is available by appointment only. In order to provide efficient service for waiting customers, waiting appointments are limited.
2. The shop prefers OE or OE-equivalent parts from our suppliers subject to availability and price. If unavailable, non-OE aftermarket parts may be sourced. We will notify the customer in these cases. We do not install parts supplied by customers.
3. We are committed to full transparency regarding the vehicle’s condition, ensuring you have all the information needed to make an informed decision. To enhance transparency and communication, the shop utilizes an advanced shop management system (SMS) and digital vehicle inspections (DVIs). Please review the shop’s findings on your vehicle as soon as possible after receiving a link via text or email and contact us as soon as possible. Receipt of an inspection does not imply that the vehicle is ready for pickup, but rather that a service advisor is ready to consult with you regarding your vehicle. The recommended services or repairs will require extra time.
4. Our maintenance recommendations are based on mileage intervals rather than fluid color, informed by years of experience and extensive research. We’re committed to helping you keep your vehicle running smoothly for 250,000 miles or more, and we’ve found that regular fluid replacement is the best way to prevent major failures. Over time, fluid naturally degrades, and fluid color alone does not accurately indicate its condition.
5. Special order parts, or major repairs above $2,000, will require an upfront deposit depending on the circumstance.
6. Our automotive technicians have a full schedule of vehicle services to complete each day and are generally unavailable for direct consultations with customers. Please direct all communication to the front office personnel. Exceptions can be made at the discretion of the shop manager.
7. Any declined estimates are valid for up to 30 days, at the discretion of management. Customer acknowledges parts availability and costs can change the shop’s ability to perform repairs.
8. If you feel dissatisfied with the shop’s performance, communication, services, or repairs, please contact our manager, Rachel, by calling the shop phone number, or emailing Rachel@toydoctorinc.com. The shop prides itself on delivering the highest standard of service in the automotive repair industry and will do our best to address your concern.
9. We reserve the right to deny service to disrespectful customers. We work hard to serve our community and will not tolerate negativity or discrimination. We deeply believe in professionalism, mutual respect, and decency.
P.S. – As a special thank you for entrusting our team with your vehicle, and reading our orientation document, mention this letter to get 5% off labor (up to $100) on your first visit invoice.
